1. Information We Collect

We may collect personal information from you, including:

• name
• email address
• phone number
• country, state or general location
• journey or date interests
• number of travellers
• travel preferences
• room preference
• dietary requirements
• accessibility needs
• emergency contact details
• relevant health, mobility, allergy, medication or medical information needed for safe participation
• travel insurance confirmation
• arrival and departure details
• enquiry, booking and communication history
• billing or payment-related information for direct bank transfers, such as invoice details, payment status and bank transfer references
• website usage information, such as pages visited, device/browser information, IP address and analytics data
• marketing preferences, including whether you have opted in to receive emails from us

Montago does not collect or store credit card details. Payments are made by direct bank transfer unless another payment method is agreed with you in advance.

2. How We Collect Information

We usually collect personal information directly from you, for example when you complete an enquiry or booking form, email or call us, join our mailing list, confirm details before a journey, or provide information needed for safe and suitable travel arrangements.

We may also collect website usage information through cookies and analytics tools.

3. Why We Use Your Information

We collect and use personal information to respond to enquiries, understand your travel interests, assess whether a journey is suitable, process reservations and bookings, issue invoices, reconcile direct bank transfer payments, communicate pre-trip details, coordinate travel suppliers, manage dietary, accessibility, health, safety and emergency requirements, provide guest support, send marketing emails where you have agreed to receive them, improve our website and journeys, and meet legal, tax, accounting, insurance, health and safety, and record-keeping obligations.

We do not sell personal information.

4. Optional Information

Some information is optional. However, if you choose not to provide travel, booking, dietary, accessibility, emergency contact or relevant health information, we may be unable to assess suitability, confirm a booking, cater for your needs, or deliver the journey safely and appropriately.

If you choose not to receive marketing emails, we simply will not add you to our mailing list.

5. Travel Companion Details

If you provide personal information about another person, for example a partner, spouse, friend or travel companion, please make sure you have their permission and that they understand how Montago will use their information.

We may contact that person directly if we need to confirm details, provide this Privacy Statement, or collect information from them personally.

6. Who We Share Information With

We only share personal information where reasonably necessary for the purposes described above. This may include sharing relevant information with accommodation providers, transport providers, activity operators, restaurants, wineries, hospitality providers, local guides, hosts, coaches or venues, banking providers, website, email, CRM, analytics or booking-administration service providers, emergency services or medical providers, legal, accounting, insurance or professional advisers, and government, regulatory or law-enforcement agencies if required by law.

We aim to share only the information reasonably needed for that purpose.

7. Overseas Service Providers

Montago is based in New Zealand, but some of our guests, suppliers and service providers may be overseas. We may also use cloud, email, CRM, website, analytics or administration tools that store or process information outside New Zealand.

Where we disclose personal information outside New Zealand, we take reasonable steps to ensure appropriate privacy safeguards are in place, or otherwise handle the disclosure in line with New Zealand privacy law.

8. Cookies And Analytics

Our website may use cookies and similar technologies for essential website functionality, understanding website traffic and performance, and improving our website and marketing.

We may use analytics tools such as Google Analytics or similar services. These tools may collect information such as your device, browser, IP address, pages visited and how you arrived at the site.

You can usually disable or manage cookies through your browser settings. Some website features may not work properly if cookies are disabled.

If Montago later uses advertising or remarketing pixels, we will update this Privacy Statement to describe those tools.

9. Marketing Emails

We send marketing emails only where you have asked to receive them or where we are otherwise permitted to do so by law.

You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email or contacting us.

We may still send non-marketing messages about an enquiry, booking, payment, safety matter, itinerary change, or journey you are taking with us.

10. Photos, Video And Testimonials

We may take photos or videos during Montago journeys for guest memories, internal records, or marketing.

We will not use identifiable guest photos, videos or testimonials in public marketing without consent.

Guests may ask not to be photographed or filmed, and we will make reasonable efforts to respect that request.

11. How We Keep Information Safe

We take reasonable steps to protect personal information from loss, misuse, unauthorised access, disclosure or alteration. These steps may include using secure, access-controlled systems, limiting access to people who need the information, using reputable software and cloud-service providers, keeping sensitive health, accessibility and emergency information limited to those who reasonably need it, and reviewing access and storage practices from time to time.

No method of electronic storage or transmission is completely secure, but we take privacy and security seriously and keep our practices proportionate to the information we hold.

12. How Long We Keep Information

We keep personal information only for as long as needed for the purposes described in this statement, or as required for tax, accounting, dispute resolution, safety, insurance or legal record-keeping.

We may keep booking, payment and financial records for at least seven years where required for tax or accounting purposes.

When information is no longer needed, we will take reasonable steps to delete, anonymise or securely destroy it.

13. Accessing Or Correcting Your Information

You have the right to ask for a copy of personal information we hold about you, and to ask us to correct it if you think it is wrong.

We may ask you to verify your identity before releasing or changing information.

If you are not satisfied with how we handle a privacy matter, you can contact the New Zealand Office of the Privacy Commissioner.

14. Privacy Breaches

If a privacy breach occurs, we will assess it and take appropriate steps to contain it.

If a breach has caused, or is likely to cause, serious harm, we will notify the New Zealand Privacy Commissioner and affected individuals where required by law.

15. Changes To This Privacy Statement

We may update this Privacy Statement from time to time. The latest version will be available on our website.